In February, paid out £1 million to thousands of customers whose holidays were cancelled because of Covid-19, but only after being threatened with court action.īut in a blow to customers, the CMA recently dropped its investigation into whether Ryanair and British Airways were right not to offer money back to holidaymakers who couldn't legally take flights because of Covid. ![]() Package holiday firms have faced severe criticism from the CMA due to the slow pace of processing refunds. Browse exclusive, all inclusive and last minute cheap holiday deals Explore our detailed travel guides for travel inspiration. Your perfect holiday is only a few taps and a phone call away with our travel app. “After engaging with Teletext Holidays extensively, we are now requesting a court order to make sure that the company immediately pays back the money it still owes to customers and refunds people within 14 days, going forward.”Ī date for the court hearing has not been set yet. everything you need in one place on the Teletext Holidays App. "The company continues to urge customers who are due a refund under the Package Travel Regulations but have not received it, to contact us directly from their registered email address on with their booking reference number."Īndrea Coscelli, Chief Executive of the CMA, said: “Companies must abide by consumer protection law and treat their customers fairly. "We have engaged in constructive dialogue with the CMA and continue to vigorously pursue any strategy agreed with the CMA. Have you been left out of pocket by Teletext? Let us know: spokesperson said: "The company is working as hard as it can and continues to process the remaining refunds due under the Package Travel Regulations to our remaining customers, and as such is very disappointed by the latest action by the CMA. Truly Holdings has so far paid over £7million owed to package holiday customers, the CMA said - but the watchdog claims more customers are still waiting for their money back.Ī spokesperson from Teletext Holidays separately told The Mirror the amount refunded stands at £10.8million and said it owes £1.2million towards historic and ongoing cancellations. The CMA described its progress on refunds to package holiday customers as "inadequate". ![]() This includes recent cancellations, as well as making sure it refunds all future claims within the 14 days required by law. The CMA says it is taking court action as it "does not consider that Truly Holdings has done enough to provide refunds to package holiday customers with outstanding claims". Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: ATOL protection does not apply to the other holiday and travel services listed on this website.It comes after both Truly Holdings Ltd and its sister company signed a commitment to refund package holidays following the probe. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. This website will provide you with information on the protection that applies in the case of each flight before you make your booking. Some of the flights on this website are also financially protected by the ATOL scheme, but ATOL protection does not apply to all flights. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. ![]() When you pay you will be supplied with an ATOL Certificate. All the flight-inclusive holidays on this website are financially protected by the ATOL scheme.
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